After a written complaint to the head, the next step is to contact the chair of governors. You can get their name from the school office. Write to them at the school address. Explain the background and enclose any letters between you and the head. Ask for an immediate investigation.It’s unlikely that all governors will be made aware of your complaint.

This is because many issues are dealt with as ‘Chair’s Action’ and the chair may hope to get the matter resolved with the head teacher quickly.The other reason not all governors will be made aware of the complaint is because the matter may escalate into an exclusion of the bully. If that happens the bullied child’s parents will have a right of appeal and there need to be some governors without prior knowledge of the case.

When you complain to the chair, send a copy of your complaint to your local councillor and ask for a meeting with him/her. Political parties have representatives on school governing bodies and if your local councillor is not one of them, he/she will have contacts who are.

Ask for a copy of your child’s school record. The governors have a legal obligation to provide this within 15 school days, excluding weekends and holidays, but you will be asked to pay for photocopying.

This might also be the time that you become aware that other children are being targeted by this bully or bullies. Your child may not be the only target and you may find other families are willing to speak up too.

If this doesn’t work, the next step is for you to make a formal complaint to the Local Education Authority (LEA) and ask for an investigation to be carried out and a report issued. Their aim is to foster good relations between families and schools and will help them work together to get things resolved.

In fairness to LEAs, it should be said that where pupils are removed from one school to another due to bullying the LEA would not necessarily know about the problem unless parents tell them. They do not need to be involved in a school transfer unless there is an appeal for a place.

You may want to ask the LEA if other complaints of bullying have been reported to them involving the same school. You can ask if the education welfare officer has been involved. They have to visit pupils whose parents have removed them and who are at home. This may prompt the LEA into asking if the school has a problem if there have been a series of complaints.

Local Government Ombudsman – If you do not feel that your concerns have been properly investigated, you can complain to the Local Government Ombudsman– who cannot investigate the internal workings of schools but can look at the LEA’s role in investigating your complaint.

Your local Member of Parliament – We would encourage you to get in touch with your MP and ask them for some assistance and support. If you are unsure who your MP is, please click here and enter your details and it will let you know who your MP is.

Secretary of State – Your final recourse is to the Secretary of State for Education atHouse of Commons where your complaint may be dealt with by the Pupils and Parents branch.Officials can only order action to be taken if your child is still a pupil at the school, so if he/she has been removed, there is unlikely to be anything the Secretary of State will do.

Red Balloon – If you feel your child has suffered the trauma of bullying and may find it difficult to return to mainstream school, you may want to find out more about Red Balloon. Theyprovide an ‘intensive care’ full-time education for children aged between 9 and 18 who are unable to go to school because they have been severely bullied or who have suffered trauma.Moving schools because of bullying could be a last resort option to consider.