Chat
We are committed to providing high-quality support. If you’re unhappy with any part of our service, we want to hear from you so we can put things right and improve.
Who can complain?
Anyone who uses our service, or someone acting on their behalf (such as a family member or advocate), can make a complaint.
What you can complain about
You can raise concerns about:
- The support you received
- How staff treated you
- Communication or delays
- Anything else that made you feel dissatisfied
How to make a complaint
Please complete our online form. We would prefer that you complete this where possible so that we can gather all the relevant information. If this is not possible, please call our helpline on 0808 800 2222. If you need help making a complaint, we can support you to do this.
What happens next?
- We’ll acknowledge your complaint within 3 working days.
- We’ll investigate and aim to respond as soon as possible.
Your rights
- Your complaint will be treated confidentially.
- You won’t be treated unfairly for speaking up.
- We’ll use your feedback to improve our service.
Review date
Date reviewed: September 2025
Next review date: September 2027
Share this page
Was this page helpful