“Having reached a certain point in my personal life – being married and with time to give – I wanted to share something of myself which might bring benefit to someone else. I waited to be able to attend the skills training workshops – well worth waiting for. Training was interesting and challenging and equipped me with enough to feel confident to be ‘let loose’ on the phone lines! For me, being part of a supportive team which puts value on providing a listening ear to people in their time of real need, cannot be overestimated. It’s the simple things which matter most.”